Our office in Billerica is presently closed due to a power outage caused by the storm. We are doing our best to respond to emails and phone calls in a timely and efficient manner. We appreciate your patience and consideration. Thank you.
View acceptable items here
Participating Town Partnerships:
Hamilton, MA
Pembroke, NH
Nashua, NH
Q - What donations are you accepting now?
A - We are currently accepting clothing, shoes, fashion accessories, linens, household items, books, small toys, and more! Check out our full list of acceptable and non-acceptable donation items here.
Q - Is my donation tax deductible?
A - Yes, your donations are tax-deductible! For your convenience, when you schedule a pick up online, we will email you a tax receipt. If you donate at one of our drop off locations our attendant will hand you a tax receipt for your donation. You can also find a tax receipt here.
Q - Can I leave my donations on my porch?
A - We kindly ask that your donation be curbside, at the end of your driveway, or someplace close to the road. Please have your donation less than 100 feet in front of your house, visible, and easily accessible for our driver.
Q - What do you do with the clothing and household items you collect? How does this help your cause?
A - We're proud to partner with Savers, a thrift retailer, putting your donations to the best possible use. 100% of the profit from the sale of your donated items supports the Epilepsy Foundation New England in our mission to assist individuals and families suffering from epilepsy and seizure disorders in New England.
Q - Will you take my treadmill?
A - Unfortunately, we cannot accept large exercise equipment like treadmills or ellipticals, but if you have any weights or other small items, we would be happy to accept those.
Q - When will you be in my area?
A - We visit most service areas on a weekly or bi-weekly basis. If you'd like to view upcoming available pickup dates for your zip code, please click here!
Q - What if it rains or snows?
A - In inclement weather, please put a tarp over the donations, or if you do not own a tarp, feel free to double bag them. The driver will leave your tarp behind. We cannot accept wet items.
Q - What time will my donations be picked up?
A - Our curbside pickup service starts at 7am and ends around dusk, so unfortunately we cannot give an exact time. The good news is you do not have to be home and, if it is more convenient, you can leave your donations out the night before.
Q - I live in a gated community. Can you pick up donations here?
A - If an access code or a buzzer system is required, the donations will need to be left outside the main gate. If the gate is either open or manned by an attendant, we would be happy to come in!
Q - I have a lot of miscellaneous stuff to donate—will you take it all?
A - We accept a wide variety of items! For a complete list of acceptable donations and information about what we are not able to accept, click here. If you still have questions about items you'd like to donate, please call us at 888-322-8209 to speak to one of our agents.
Q - Do you accept really heavy things like TVs and big furniture??
A - We do not accept furniture or mattresses. TVs are only accepted if they are flat screen, under 27” and in working order.
Q - Do I need to label my stuff for you?
A - Yes! Please attach a sign on your bagged items with “Epilepsy Foundation” or “EF” or write directly on the bags. This way, our drivers will be sure to collect the items that you wish to donate!
Q - I forgot to put out my stuff for pickup. Can I reschedule?
A - We understand that this happens from time to time. To reschedule, please call us at 888-322-8209.
Q - I scheduled a pickup but my stuff was not taken. What happened?
A - There are a couple of possible reasons your donation was not taken. It could have been because it was not labeled correctly. It could be that the driver couldn’t find your house or donation. It could be that the items were not something we accept. The driver should leave a “sorry slip” for items we do not take or if nothing was left out. But regardless, we’d love to make it right. Please call us at 888-322-8209 to talk to one of our agents.
Q - Are you hiring at the Donation Center?
A - Yes, we are always looking for committed people to join our team. Please see our Careers page for open opportunities.
Your tax deductible contribution will be made to Epilepsy Foundation New England Donation Center, LLC whose tax ID number is 22-2505819